Medan, Tuesday (October 27, 2026). The Directorate of Human Resources of Universitas Sumatera Utara (Ditsdmusu) and the Faculty of Law, Universitas Sumatera Utara (USU), organized a "Service Excellence & Professional Work Culture Workshop" for educational staff within USU. The activity took place in the Faculty Advisory Board (DPF) Room of the Faculty of Law, USU, from 08.00 to 15.30 WIB.

This workshop was part of a series of activities held in the halls of various faculties within USU from October 26 to November 17, 2026. It aimed to improve service quality and build a professional work culture among educational staff.

The activity consisted of three sessions. The first session, themed “Excellent Service and Service Satisfaction Management,” featured Juli Agustini, S.E., Priority Banking Manager at Bank Syariah Indonesia (Persero) Tbk. Participants gained insights into excellent service practices in the banking sector and ways to manage service user satisfaction.

The second session addressed the theme “Effective Communication in Service Delivery,” with Amalia Meutia, M.Psi., Psikolog, Cooperation Manager at the USU Directorate of Cooperation and Internationalization, as the speaker. The material discussed the importance of good communication when serving students, lecturers, and partners.

In the third session, Cholina Trisa Siregar, Ns., M.Kep., Sp.KMB, Secretary of the Nursing Professional Education Study Program, presented the material “Professionalism in Work Culture to Improve Services Towards ZI-WBK and WBBM.” This material emphasized the role of a professional work culture in establishing an Integrity Zone towards a Corruption-Free Zone (WBK) and a Clean and Serving Bureaucratic Zone (WBBM).

Through this workshop, educational staff are expected to become increasingly prepared to provide excellent, communicative, and integrity-driven services, thereby supporting better governance at the Faculty of Law USU.